Your satisfaction means a lot to us!  We love helping our customers find that very sex accessory that they want and need to keep things new and exciting.  We also know that like many things in life there is no guarantee that you will love everything you take home, or that it will last forever.  

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RETURN POLICY (also how it reads on our receipt and at checkout):

ALL SALES ARE FINAL!
Lingerie may be returned, tags attached
and undamaged for in store credit only.
We will not accept returns on sale items,
packaged/boxed lingerie, underwear, or costumes.
No returns past 30 days

 

 There are reasons most sex stores do not take returns.  The most important is because of the intimate nature of the products. Most of our products come in contact with particular parts of the body that can create unknown sanitary situations.  We cannot resell these products or even handle them without protection.  We are sure that no one wants to buy a used sex toy or pair of panties.  This is why we strive to keep our staff as knowledgeable and helpful as possible.  It is why we test every vibrator before it leaves the store with its new owner (ensure it works). 

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We do not accept returns on products that were not purchased from our physical or online store. We do not offer satisfaction returns.

 

There are definitely some exceptions to this policy, please feel free to call, come in, or email and check.  In advance, we THANK YOU very much for your patience and understanding. 

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- For the Love of It ownership and management

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ONLINE ORDER RETURNS:

The same policy applies to online orders, with some differences.

Order Cancellation:

If you wish to cancel an order, email or call as soon as possible.  Not shipped yet:  We will cancel and refund the full amount.

Order has shipped:  Return the unopened package to "Returns" at our physical address.  When we receive it, we will refund the cost of the items.  No COD's and no refunds on the cost of shipping.

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Damaged or malfunctioning products:

As soon as the damage is found, email us and be sure to include your name, order number, and details of the damage/malfunction.  At that time we will assess next steps specific to your circumstances.

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SOME OTHER TIPS:

- Manufacturers in our industry have dramatically improved their quality in recent years, as well as their warranties.  Many have one to five year warranties on their products (some even longer!).  If able, register your product and/or hold on to your receipt (especially if it is a more luxurious brand).  

- Again, keep your receipt.  Any attempt to return to store or manufacturer will only be possible with proof of purchase.

- Ask questions from the staff about products to make the best possible choice.

- Take good care of your item.  Store, use, and clean everything within reason and per manufacturers' recommendations.